Privacy Policy

Last Updated: May 27, 2025

1. Introduction

Welcome to Zenovia Flow ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website
• Book classes or services
• Create an account
• Contact us
• Subscribe to our newsletter

This information may include:

• Name
• Contact information (email address, phone number)
• Billing information
• Health information relevant to yoga practice

2.2 Technical Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time and date of visits
• Referring website
• Cookies and similar technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing transactions and bookings
• Responding to your inquiries and requests
• Sending you administrative information
• Sending promotional communications (if you've opted in)
• Improving our website and services
• Understanding how users interact with our website
• Preventing fraudulent activity
• Complying with legal obligations

4. Disclosure of Your Information

We may share your information in the following situations:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

We may share or transfer your information in connection with a merger, acquisition, reorganization, or sale of assets.

4.4 With Your Consent

We may disclose your information for any other purpose with your consent.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your information
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities on our website. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our website may be inaccessible or not function properly.

For more information about our cookie practices, please see our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country. By providing your information, you consent to these transfers.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Zenovia Flow
Menara Binjai, 2, Jalan Binjai
50450 Kuala Lumpur, Malaysia
Phone: +60 3-2110 3512
Email: [email protected]